Terms & Conditions

We want you to be happy and satisfied with our products and services. If you feel you have not received what was ordered we are happy to discuss it with you to determine the best solution to the problem. All complaints must be within 24 hours of recipient receiving their order and you may be asked for a photograph or to return the goods to the studio if a refund is required. Please contact via email at vansfoliageandflora@hotmail.com or call 0427803796.   

Cancellation of fresh flowers and personalised cookies will only be able to refunded if the order has not been made or flowers have not been bought to fill the order. Once the cookies or fresh flowers are in the studio ready to be dispatched there will be no refund or exchange and you will be required to accept the order or dismiss it at your own cost.
Cancellation on all other products can be made with a full refund only prior to the courier picking up the order. Once the order has been collected a delivery charge will be incurred and you will receive a part refund for the products.
By choosing to order with Van's Foliage and Flora you are agreeing to our terms and conditions and we can only assume that you have read our terms and conditions and accept the information stated.

We reserve the right to substitute any flowers & succulents varieties in our products to achieve the same look and style as per products pictures. We cannot guarantee that your order will be an exact likeness to what is pictured due to the natural nature of the ingredients. We will endeavour to make your order as close to the product picture as possible and use only the best ingredients available at that time.