Shipping & Returns
By ordering with Van's Foliage and Flora you are agreeing to our delivery terms and conditions. Please call on 0427803796 if you require any special timed deliveries and we will do our very best to accommodate.
Deliveries are available for next day delivery only. If you select today's date as your preferred delivery date, it will not be sent out until the following day. Deliveries are not available on public holidays.
Deliveries are available Monday to Saturday and your delivery will arrive on your chosen date any time between 8am and 6:30pm for residential addresses and 9am to 5pm for business addresses.
If a specific time for delivery is needed you'll need to contact us on 0427803796 and an extra charge may be incurred.
Personalised cookies will need to be ordered two days prior to the delivery date. If these items are ordered for same day delivery you will be contacted to arrange another delivery date or product. If you can not be contacted your order will not be delivered until the following day or in two days time if the order includes personalized cookies.
If a recipient is not home to receive a delivery, the order will be left in a safe place. If there is not a safe place and the order cannot be left or it is a gated property a calling card will be left with our contact details and the order will need to be collected from the studio in Sheidow Park or a re delivery charge will apply if it is to be re sent. All fresh flowers will be left in water. If we are experiencing extremely hot weather your order will not be able to be left and we will sometimes call ahead to make sure the recipient will be home to receive the order but not in all cases. It is the sender's responsibility to ensure we are given all the correct details and provide any extra information that is required for a successful delivery. In any case if an order cannot be left for any reason the order will be returned to the studio in Sheidow Park and will need to be collected or re delivered and incur an extra delivery charge at the sender's cost
By ordering through this site you are giving permission for your order to be left in a safe place if the recipient is not home. If you do not want your order to be left you can leave a note at the checkout and we will contact the recipient prior to delivery to ensure they will be accepted in person.
Delivery costs are added on at the checkout and are priced per suburb. Each suburb will have a varying delivery cost depending on the distance from the Sheidow Park studio.
By choosing to order with Van's Foliage and Flora we can only assume that you have read the terms and conditions and accept/acknowledge the information stated.